If you are unable to register a return using your account page because there is no such button, it is possible that your warranty has expired or that your order is not eligible for returning.
If you this is a mistake, you can always visit our help center to contact us and we‘ll be happy to look into it. Simply send us an E-Mail and include the following:
- Your order number
- A list of the item(s) you‘d like to return
- The reason why you were unsatisfied
- Would you rather receive a replacement (if available) or a voucher code (according to our return policy)?
- If you haven‘t ordered as a guest: Please generate and include a support pin.
Please use the same E-Mail address you used for your order. When submitting your request, no matter if it‘s through our website or via E-Mail, you accept our terms and our return policy.