Once your support pin expires after 72 hours or after you revoke it, it can‘t be used anymore. You‘ll have to generate a new one on the “My Account” page to verify your accounts ownership.
Please do not share your support pin with anyone but the official customer support.
The support pin can be found on your account page. It‘s used to verify the ownership of your account when you contact support, so never share it with anyone but the official customer support!
If you believe that someone else has your support pin, you can revoke it. By doing this, you‘ll get a new pin that is valid for 72 hours.
Please contact us via E-Mail to delete your account. Make sure to include your support pin in your E-Mail. It’s used to verify your account ownership. Please note that your orders and data related to your orders will not be deleted alongside your account. This may include personal data like your full name, address, order history and more.
If you decide to delete your account, you’ll lose access to your account dashboard and some other features. Your saved addresses and cards will be deleted, and you won’t be able to sign in using your account anymore.
Please note that we can only delete your account after all your orders are completed. We are unable to restore deleted accounts.
Please check that your browser is able to save cookies and doesn‘t block them. If the issue persists, feel free to contact us and we‘ll try to resolve your problem.
We currently do not offer our services or products to customers in Russia. Other than that, we offer worldwide shipping via Swiss Post.
Restrictions on postal traffic may affect shipping availability.
Absolutely! You can pay in advance with a bank transfer or a Swiss QR bill depending on what country you are in. Please note that this will extend the time until your order is shipped since we‘ll wait for your payment until we start processing your order. We‘ll let you know when your order is processing and when it‘s shipped.
Please visit the help center to send us an E-Mail and we‘ll be happy to look into your request. Please include the following:
Please use the same E-Mail address you used when ordering. When submitting your request, no matter if it‘s through our website or via E-Mail, you accept our terms and our return policy.
Your item may be eligible for a return and full refund (minus taxes and shipping). To return a product, you‘ll have to register the return first. If you placed your order using your account, you‘ll see a button on your dashboard next to your order to register the return. If you don‘t have this button, the warranty might have expired. In that case, you‘ll have to contact us via E-Mail. If you don‘t have an account, you‘ll also have to contact us via E-Mail to register your return. Our return policy applies.
You will receive an email as soon as your order has been shipped. If you placed your order through your account, you can also view the status on your dashboard (the status “completed” means that the order has been shipped).
If you have any further questions or cannot see the status, simply contact us.
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