Generally speaking, your refund will be in the form of a voucher code or go back to the payment method you used when placing your order, depending on the reason for the refund. Refunds usually take up to 10 business days to complete.
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| Payment method | Refund method | Duration |
|---|---|---|
| Bank transfer, Swiss QR Bill | Voucher code | 1-3 business days |
| Bank transfer, Swiss QR Bill | Bank transfer | 1-3 business days within Switzerland 2-8 business days within SEPA 3-15 business days internationally |
| Card, mobile wallet | Voucher code | 1-5 business days |
| Card, mobile wallet | Card | 5-10 business days 5-20 business days for large amounts |
| Voucher code | Voucher code | 1-2 business days |
All numbers are indicative and without guarantee. Voucher codes are valid for 24 months.