You will receive an email as soon as your order has been shipped. If you placed your order through your account, you can also view the status on your dashboard (the status “completed” means that the order has been shipped).
If you have any further questions or cannot see the status, simply contact us.
You get more features:
No, you can place orders as a guest, but you get more features with your account. Learn more.
We are currently experiencing issues with the order tracking, but we‘re working on resolving it as quickly as possible.
After we have prepared your order, it is ready for shipment. This means that the shipment will be handed over to the Swiss Post or has already been handed over, but the post office has not yet registered the shipment yet and therefore the parcel tracking is not available. We cannot speed up this process, but we still take handle your package with the utmost care. We recommend you to simply check again after a few hours.
If there is still no update available 48 hours after you receive the tracking number, you can contact us and we‘ll be happy to help.
Orders are usually shipped within two working days, provided that all items are in stock. Depending on the country, you receive your order within 3-10 working days:
Switzerland: up to 3 days
Europe: up to 5 days
International: up to 10 days
All information without guarantee.
