If you think an unauthorized person has gotten in to your account, we recommend following these steps:
- Change your password. If the person that got in to your account did that and you‘re unable to sign in, reset the password.
- Notify customer support via the help center.
- If the unauthorized person has placed any orders, cancel them immediately by telling the customer support (include your support pin) or using your account dashboard (if available). If the order(s) has/have already been shipped, leave the package(s) unopened, register a return and send the orders back to us in order to get a refund according to our return policy.
To prevent this from happening, we recommend you to choose a strong and secure password you haven‘t used before. We are not liable for any damage or costs caused by unauthorized third-parties gaining access to your account.