It‘s currently not possible for customers to change the billing/shipping addresses individually. If you‘d like to send your order as a gift, simply enter the receiver‘s address and pay using your preferred payment method. If you really need to use two individual addresses for some reason (eg. taxes), please don‘t hesitate to contact us and we‘ll place your special order:
- Visit our Help Center
- Select „Placing orders“
- Select „E-Mail“ (Placing orders with different billing/shipping countries isn‘t currently available via phone call)
Your support agent will place your order ASAP. To speed up the process, please make sure to include all of the following information in your E-Mail:
- Order:
- A list with all items you‘d like to order, along with the quantity
- The cart total (for verification purposes)
- Billing:
- Name
- Full Address
- Country
- Shipping:
- Name
- Full Address
- Country
- Other:
- Account Support PIN to add the order to your existing account (optional)
- Additional requests (optional)
- The following quote: “I hereby place the aforementioned order with payment obligation and therefore accept the terms and conditions of Edition Bossard Wettstein.”
Please note the following when ordering via E-Mail:
- You can’t choose between shipping methods. The cheapest option will be selected and billed.
- You can’t choose between payment methods. “Bank transfer” or “Swiss QR-Bill” will be selected according to the billing country. We’ll start processing your order as soon as the bank transfer is completed by your bank.
- When placing an order via E-Mail, the time required to complete the order may be extended by several days compared to ordering through the online store.