Archives: FAQs

To place an order over E-Mail, click on the button below and fill out the form that opens in your E-Mail client. (Don’t forget to hit send!)

Do not include passwords or credit card information in your message. You’ll receive an invoice for your order to be paid by bank transfer.

You can now choose your preferred currency. Swiss francs, euros and US dollars are your available options.

Afterwards, all prices in the shop are displayed in the selected currency until you switch to the checkout page.

All orders must be paid for with Swiss francs. The prices in euros and US dollars are only indicative. The exchange rates are updated daily and their accuracy is not guaranteed.

Check with your bank for possible foreign currency fees when paying with non-CHF accounts.

Absolutely! Here‘s why:

1. Your connection to our server is encrypted
2. Your personal data is encrypted on our server
3. Your credit card information is encrypted and directly being sent to our payment provider (Stripe) where the payment is automatically, securely and instantly processed. We cannot access information such as your card number (apart from the last four digits) in any case.
4. We don‘t sell any of your personal data
5. If you decide to save your card information for future use, it‘s being saved in an encrypted form. You‘re the only person that can decrypt and use the saved card. No one can view your card details – including us and even you.
6. Your data is saved on our server in Switzerland.

If you have any questions, please don‘t hesitate to ask – we‘re happy to help.

It‘s currently not possible for customers to change the billing/shipping addresses individually. If you‘d like to send your order as a gift, simply enter the receiver‘s address and pay using your preferred payment method. If you really need to use two individual addresses for some reason (eg. taxes), please don‘t hesitate to contact us and we‘ll place your special order:

1. Visit our Help Center
2. Select „Placing orders“
3. Select „E-Mail“ (Placing orders with different billing/shipping countries isn‘t currently available via phone call)

Your support agent will place your order ASAP. To speed up the process, please make sure to include all of the following information in your E-Mail:

• Order:
  • A list with all items you‘d like to order, along with the quantity
  • The cart total (for verification purposes)
• Billing:
  • Name
  • Full Address
  • Country
• Shipping:
  • Name
  • Full Address
  • Country
• Other:
  • Account Support PIN to add the order to your existing account (optional)
  • Additional requests (optional)
  • The following quote: “I hereby place the aforementioned order with payment obligation and therefore accept the terms and conditions of Edition Bossard Wettstein.”

Please note the following when ordering via E-Mail:

• You can’t choose between shipping methods. The cheapest option will be selected and billed.
• You can’t choose between payment methods. “Bank transfer” or “Swiss QR-Bill” will be selected according to the billing country. We’ll start processing your order as soon as the bank transfer is completed by your bank.
• When placing an order via E-Mail, the time required to complete the order may be extended by several days compared to ordering through the online store.

If you try to change your country but it keeps resetting, make sure that your browser is up to date and that it doesn‘t block cookies. Try using a different browser. Do not use incognito mode/private window or content blockers as they sometimes mistakenly detect cookies like those as trackers and block them.

If this doesn’t help, you can try creating an account/signing in to your account and change the country again. Or of course, simply try again or use the checkout page.

If nothing helps, you can always contact us and we‘ll be happy to assist you.

To change your country, use one of the following methods:

• At the checkout page (Recommended)
• By clicking here (May not work on older browsers)

If you have selected to pay using a Swiss QR bill, we have also sent you our credentials via E-Mail. If necessary, you can also use our Swiss QR Generator tool to instantly generate a new bill for free.