To place an order over E-Mail, click on the button below and fill out the form that opens in your E-Mail client. (Don’t forget to hit send!)
Do not include passwords or credit card information in your message. You’ll receive an invoice for your order to be paid by bank transfer.
Generally speaking, your refund will be in the form of a voucher code or go back to the payment method you used when placing your order, depending on the reason for the refund. Refunds usually take up to 10 business days to complete.
| Payment method | Refund method | Duration |
|---|---|---|
| Bank transfer, Swiss QR Bill | Voucher code | 1-3 business days |
| Bank transfer, Swiss QR Bill | Bank transfer | 1-3 business days within Switzerland 2-8 business days within SEPA 3-15 business days internationally |
| Card, mobile wallet | Voucher code | 1-5 business days |
| Card, mobile wallet | Card | 5-10 business days 5-20 business days for large amounts |
| Voucher code | Voucher code | 1-2 business days |
All numbers are indicative and without guarantee. Voucher codes are valid for 24 months.
You can now choose your preferred currency. Swiss francs, euros and US dollars are your available options.
All orders are to be paid in Swiss francs. Prices in euros and US dollars are only for reference and will revert to Swiss francs at checkout. Exchange rates are updated daily and their accuracy is not guaranteed.
Check with your bank for possible foreign currency fees when paying with a non-CHF account.
The shipping costs which are indicated on Google Shopping are estimates. The exact shipping costs are calculated based on your shipping address and the estimated total weight of the parcel. In most cases, you can also choose between multiple shipping options with different prices, shipping times and services.
Your card information will be stored securely in an encrypted form on servers from out payment processor. Your full card information will never be saved on our servers.
By the way: You can delete your saved cards at any time in your account settings.
If you have any questions, please don‘t hesitate to ask. We‘re happy to help.
Absolutely! Here‘s why:
If you have any questions, please don‘t hesitate to ask—we‘re happy to help.
It‘s currently not possible for customers to change the billing/shipping addresses individually. If you‘d like to send your order as a gift, simply enter the receiver‘s address and pay using your preferred payment method. If you really need to use two individual addresses for some reason (eg. taxes), please don‘t hesitate to contact us and we‘ll create your order accordingly.
Please make sure to include all of the following information in your E-Mail:
Please note the following when ordering via E-Mail:
If you chose to pay using a Swiss QR bill, we have also sent you our bank details via E-Mail. If necessary, you can also use our Swiss QR Generator tool to create a new bill instantly:
Orders are being processed immediately after placing them and all orders are final. Therefore, cancellation isn‘t a standard procedure and usually not possible without a valid reason.
If you would like to cancel your order, first check your order status by either checking your account page or your E-Mail inbox.
Select your order status to learn how to continue:
Send us an E-Mail that includes the following information using our help center:
Please use the same E-Mail address you used when ordering. When submitting your request, no matter if it‘s through our website or via E-Mail, you accept our terms and our return policy.
We cannot cancel orders that have already been shipped. In such a case, please wait for the order to arrive. Then, register it for a return ASAP using your account page or our help center. Please do not open the package. Our logo and an invoice revealing the content are attached to the package. Use it to identify your order.
If your order cancellation request gets accepted, we may charge you a cancellation fee of up to CHF 10.00 according to our terms and conditions. The cancellation fee will be subtracted from your refund.
If you are unable to register a return using your account page because there is no such button, it is possible that your warranty has expired or that your order is not eligible for returning.
If you this is a mistake, you can always visit our help center to contact us and we‘ll be happy to look into it. Simply send us an E-Mail and include the following:
Please use the same E-Mail address you used for your order. When submitting your request, no matter if it‘s through our website or via E-Mail, you accept our terms and our return policy.
