FAQs

Please contact us via E-Mail to delete your account. Make sure to include your support pin in your E-Mail. It’s used to verify your account ownership. Please note that your orders and data related to your orders will not be deleted alongside your account. This may include personal data like your full name, address, order history and more.

If you decide to delete your account, you’ll lose access to your account dashboard and some other features. Your saved addresses and cards will be deleted, and you won’t be able to sign in using your account anymore.

Please note that we can only delete your account after all your orders are completed. We are unable to restore deleted accounts.

If you think an unauthorized person has gotten in to your account, we recommend following these steps:

1. Change your password. If the person that got in to your account did that and you‘re unable to sign in, reset the password.
2. Notify customer support via the help center.
3. If the unauthorized person has placed any orders, cancel them immediately by telling the customer support (include your support pin) or using your account dashboard (if available). If the order(s) has/have already been shipped, leave the package(s) unopened, register a return and send the orders back to us in order to get a refund according to our return policy.

To prevent this from happening, we recommend you to choose a strong and secure password you haven‘t used before. We are not liable for any damage or costs caused by unauthorized third-parties gaining access to your account.

You get more features:

• View all your orders at a glance in your dashboard
• Save your payment methods and addresses for later
• Register your returns using your dashboard instead of email
• Cross-device cart syncing
• And more

Once your support pin expires after 72 hours or after you revoke it, it can‘t be used anymore. You‘ll have to generate a new one on the “My Account” page to verify your accounts ownership.

Please do not share your support pin with anyone but the official customer support.

Your card information will be stored securely in an encrypted form on servers from out payment processor. Your full card information will never be saved on our servers.

By the way: You can delete your saved cards at any time in your account settings.

If you have any questions, please don‘t hesitate to ask. We‘re happy to help.

The support pin can be found on your account page. It‘s used to verify the ownership of your account when you contact support, so never share it with anyone but the official customer support!

If you believe that someone else has your support pin, you can revoke it. By doing this, you‘ll get a new pin that is valid for 72 hours.

Your item may be eligible for a return and full refund (minus taxes and shipping). To return a product, you‘ll have to register the return first. If you placed your order using your account, you‘ll see a button on your dashboard next to your order to register the return. If you don‘t have this button, the warranty might have expired. In that case, you‘ll have to contact us via E-Mail. If you don‘t have an account, you‘ll also have to contact us via E-Mail to register your return. Our return policy applies.

After we approved your return request and inspected your returned orders, you‘ll get a full refund or a partial refund in the form of a voucher code in most cases. Conditions apply.

Orders are being processed immediately after placing them and all orders are final. Therefore, cancellation isn‘t a standard procedure and usually not possible without a valid reason.

If you would like to cancel your order, first check your order status by either checking your account page or your E-Mail inbox.

Select your order status to learn how to continue:

If your order cancellation request gets accepted, we may charge you a cancellation fee of up to CHF 10.00 according to our terms and conditions. The cancellation fee will be subtracted from your refund.

Please visit the help center to send us an E-Mail and we‘ll be happy to look into your request. Please include the following:

• Your order number
• A list of the item(s) you‘d like to return
• The reason why you were unsatisfied
• Would you rather receive a replacement (if available) or a voucher code (according to our return policy)?

Please use the same E-Mail address you used when ordering. When submitting your request, no matter if it‘s through our website or via E-Mail, you accept our terms and our return policy.

A full refund means that you are being refunded the full price of the items in your order. Depending on the reason, taxes and shipping costs may not be refunded and processing fees of up to CHF 10.00 may be subtracted from your refund according to our terms and conditions.

If you are unable to register a return using your account page because there is no such button, it is possible that your warranty has expired or that your order is not eligible for returning.

If you this is a mistake, you can always visit our help center to contact us and we‘ll be happy to look into it. Simply send us an E-Mail and include the following:

• Your order number
• A list of the item(s) you‘d like to return
• The reason why you were unsatisfied
• Would you rather receive a replacement (if available) or a voucher code (according to our return policy)?
• If you haven‘t ordered as a guest: Please generate and include a support pin.

Please use the same E-Mail address you used for your order. When submitting your request, no matter if it‘s through our website or via E-Mail, you accept our terms and our return policy.

Generally speaking, your refund will be in the form of a voucher code or go back to the payment method you used when placing your order, depending on the reason for the refund. Refunds usually take up to 10 business days to complete.

All numbers are indicative and without guarantee. Voucher codes are valid for 24 months.

Please check that your browser is able to save cookies and doesn‘t block them. If the issue persists, feel free to contact us and we‘ll try to resolve your problem.

Absolutely! You can pay in advance with a bank transfer or a Swiss QR bill depending on what country you are in. Please note that this will extend the time until your order is shipped since we‘ll wait for your payment until we start processing your order. We‘ll let you know when your order is processing and when it‘s shipped.

We support Apple Pay and some browser payment methods. If you don’t see the apple pay option, make sure that you have enabled “Check for Apple Pay” in your safari settings. This allows our site to check wether you have set up apple pay or not (and show you the apple pay option if you have).

It‘s currently not possible for customers to change the billing/shipping addresses individually. If you‘d like to send your order as a gift, simply enter the receiver‘s address and pay using your preferred payment method. If you really need to use two individual addresses for some reason (eg. taxes), please don‘t hesitate to contact us and we‘ll create your order accordingly.

1. Visit our Help Center
2. Select „Placing orders“
3. Select „E-Mail“

Please make sure to include all of the following information in your E-Mail:

• Order:
  • A list with all items you‘d like to order, along with the quantity
  • The cart total (for verification purposes)
• Billing:
  • Name
  • Full Address
  • Country
• Shipping:
  • Name
  • Full Address
  • Country
• Other:
  • Account Support PIN to add the order to your existing account (optional)
  • Additional requests (optional)
  • The following quote: “I hereby place the aforementioned order with payment obligation and therefore accept the terms and conditions of Edition Bossard Wettstein.”

Please note the following when ordering via E-Mail:

• You can’t choose between shipping methods. The cheapest option will be selected and billed.
• You can’t choose between payment methods. “Bank transfer” or “Swiss QR-Bill” will be selected according to the billing country. We’ll start processing your order as soon as the bank transfer is completed by your bank.
• When placing an order via E-Mail, the time required to complete the order may be extended by several days compared to ordering through the online store.

You‘ll see a button for that on the checkout page. Please note that some voucher codes may be limited to certain users, number of uses or other factors.

If you chose to pay using a Swiss QR bill, we have also sent you our bank details via E-Mail. If necessary, you can also use our Swiss QR Generator tool to create a new bill instantly:

Feel free to add aditional information and requests to your order on the checkout page. We‘ll see what we can do.

Please contact customer support. Include as many details of your order as possible to verify that you are the person that placed the order. Include these things if you can:

• The date and time you placed the order
• The shipping address
  • The total price of your order
  • A list of all items of your order and their quantities
  • The payment method you used (And the last 4 digits of the credit card if you paid with card)
  • A screenshot of the order confirmation page
• A screenshot of the charge in your bank statement

You can now choose your preferred currency. Swiss francs, euros and US dollars are your available options.

All orders are to be paid in Swiss francs. Prices in euros and US dollars are only for reference and will revert to Swiss francs at checkout. Exchange rates are updated daily and their accuracy is not guaranteed.

Check with your bank for possible foreign currency fees when paying with a non-CHF account.

No, you can place orders as a guest, but you get more features with your account. Learn more.

Absolutely! Here‘s why:

1. Your connection to our server is encrypted
2. Your credit card information is encrypted and directly being sent to our payment processor (Stripe) where the payment is processed automatically and securely. We cannot access your full card information in any case.
3. We don‘t sell any of your personal data
4. If you decide to save your card information for future use, it‘s being saved in an encrypted form. No one can view your full card details – including us and even you.
5. Our servers are located in Switzerland.

If you have any questions, please don‘t hesitate to ask—we‘re happy to help.

To place an order over E-Mail, click on the button below and fill out the form that opens in your E-Mail client. (Don’t forget to hit send!)

Do not include passwords or credit card information in your message. You’ll receive an invoice for your order to be paid by bank transfer.

Please make sure that your card is valid and has sufficient funds. You must enter your card number, expiration date and security code exactly as on the card. Contact your bank to ensure that your card can be used for online payments.

We currently do not offer our services or products to customers in Russia. Other than that, we offer worldwide shipping via Swiss Post.

Restrictions on postal traffic may affect shipping availability.

Shipping times depend on the destination country and the selected shipping method during checkout.

All shipping times displayed on our shop are for reference and without guarantee.

You will receive an email as soon as your order has been shipped. If you placed your order through your account, you can also view the status on your dashboard (the status “completed” means that the order has been shipped).

If you have any further questions or cannot see the status, simply contact us.

Yes! All parcels are under the „pro clima“ label and therefore are carbon neutral. Learn more.

If your parcel is lost, please contact the customer support of the Swiss post.

If the package was returned to us, you can either cancel your order and get a refund* or you can request another delivery attempt which will cost you as much as the first attempt. We will contact you via E-Mail when your order was returned to us, and you then have seven days to request an additional delivery attempt before we cancel your order.

Your order also gets cancelled after its third failed delivery attempt, resulting in a refund.*

*Learn what‘s included

The shipping costs which are indicated on Google Shopping are estimates. The exact shipping costs are calculated based on your shipping address and the estimated total weight of the parcel. In most cases, you can also choose between multiple shipping options with different prices, shipping times and services.

Tracking numbers are provided upon order completion. It might take up to 24 hours for them to become active.

Some parcels cannot be tracked depending on the shipping method selected at checkout.