If your parcel is lost, please contact the customer support of the Swiss post.
If the shipment was returned to us, you can either cancel your order and get a refund* or you can request another delivery attempt which will cost you as much as the first attempt. We will contact you via E-Mail when your order was returned to us, and you then have seven days to request an additional delivery attempt before we cancel your order.
Your order also gets cancelled after its third failed delivery attempt, resulting in a refund.*