I want to return a product but I don‘t have an account. What do I do?

Please visit the help center to send us an E-Mail and we‘ll be happy to look into your request. Please include the following:

  • Your order number
  • A list of the item(s) you‘d like to return
  • The reason why you were unsatisfied
  • Would you rather receive a replacement (if available) or a voucher code (according to our return policy)?

Please use the same E-Mail address you used when ordering. When submitting your request, no matter if it‘s through our website or via E-Mail, you accept our terms and our return policy.