Your item may be eligible for a return and full refund (minus taxes and shipping). To return a product, you‘ll have to register the return first. If you placed your order using your account, you‘ll see a button on your dashboard next to your order to register the return. If you don‘t have this button, the warranty might have expired. In that case, you‘ll have to contact us via E-Mail. If you don‘t have an account, you‘ll also have to contact us via E-Mail to register your return. Our return policy applies.